Online Security

Your security is important to us. These pages are hosted on secure servers which encrypt all sensitive data.

Payment Methods

We accept the following credit and debit cards:

Maestro accepted MasterCard accepted VISA Credit accepted VISA Debit accepted VISA Electron accepted JCB accepted Card (Worldpay) logo

FAQs / Help

Please click on a question to see the answer…

How do I use my online tickets?

You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access.

Do you issue refunds?

No, we regret we are unable to issue refunds online.

What happens when I buy a ticket online?

On completion of your order, you will be emailed an online ticket containing a barcode and booking reference number.  Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.

I don't have a printer...

You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID.

Can I purchase a ticket on the day?

If there are spaces available you can book on the day, but if we are full, then you cannot. But you can book in store for another date.

How can I get in contact with you?

General Enquiries : lincoln_castle@lincolnshire.gov.uk
Group Booking Enquiries : group-lincolncastle@lincolnshire.gov.uk
School Booking Enquiries : schools-lincolncastle@lincolnshire.gov.uk

CASTLE HILL,
LINCOLN
LN1 3AA
UNITED KINGDOM