You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access.

No, we regret we are unable to issue refunds online.

On completion of your order, you will be emailed an online ticket containing a barcode and booking reference number.  Present this ticket on arrival.

You can provide your online ticket through a tablet or mobile device as proof of purchase.

General Enquiries : lincoln_castle@lincolnshire.gov.uk
Group Booking Enquiries : groups-lincolncastle@lincolnshire.gov.u
School Booking Enquiries : investigate-learning@lincolnshire.gov.uk 

CASTLE HILL,
LINCOLN
LN1 3AA
UNITED KINGDOM