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FAQs / Help

How do I use my online tickets?

You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access.

Do you issue refunds?

No, we regret we are unable to issue refunds online.

What happens when I buy a ticket online?

On completion of your order, you will be emailed an online ticket containing a barcode and booking reference number.  Present this ticket on arrival.

I don't have a printer...

You can provide your online ticket through a tablet or mobile device as proof of purchase.

Can I purchase a ticket on the day?

If there are spaces available you can purchase tickets on arrival.

How can I get in contact with you?

General Enquiries : lincoln_castle@lincolnshire.gov.uk
Group Booking Enquiries : group-lincolncastle@lincolnshire.gov.uk
School Booking Enquiries : schools-lincolncastle@lincolnshire.gov.uk