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Terms and Conditions, Online Booking

Terms and Conditions, Online Booking

PURCHASING TICKETS FOR LINCOLN CASTLE TERMS & CONDITIONS

 

Your Commitment to us
When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between Lincoln Castle and yourself.

Price
The description and price of tickets you order will be on shown on the Lincoln Castle website at the time you place your order. Prices are in UK Sterling and inclusive of any applicable taxes with there are no surcharges whatsoever. Once you have paid, we will not increase the price of your tickets.

Events
Entry to Lincoln Castle will be on the presentation of a ticket or voucher only. Tickets and vouchers are non-refundable and non-transferable. Only in exceptional circumstances and subject to availability can your booking be changed.
The All Inclusive Ticket includes a free return visit within 6 months. The free return visit is subject to availability, based on capacity on any given day. We expect there to be availability on most days but cannot guarantee it. The free return visit may be suspended at the discretion of management for redemption and as a benefit on certain days. Free return visits cannot be used for any evening performances. Children under 16 must be accompanied at all times. Proof of entitlement may be required for concession tickets.
Castle and Cathedral Joint tickets can be purchased at Lincoln Castle, Lincoln Cathedral and Lincoln Visitor Information Centre. If bought through the Castle website, visitors must collect a Cathedral voucher from the Castle before visiting the Cathedral.

Online Security
To ensure that your online shopping experience is secure, your credit/debit card details will be encrypted on a secure server to minimize the possibility of someone being able to read them as they are sent over the internet.

Cancellations
Unfortunately we cannot issue any refunds for cancellations.

Online Booking
Once purchased on-line tickets may not be used in conjunction with any other offer. No ticket may be resold.
Any discounts or offers on-line are available for limited quantities and periods only and shall not be available on bookings made by phone or in person.
Please bring along your booking reference number, print out or your e-ticket.
Prices are correct at the time of going to press and are subject to change without notification.

Heritage Skills Centre           
Please visit this link for comprehensive terms and conditions when purchasing a course at the Heritage Skills Centre

Annual Pass
Please note your Annual Pass is valid for the named individually only and cannot be transferred or refunded.
Children must be accompanied by an adult when using their pass. It is only valid for family trips and not valid for parties or school visits.
Your Annual Pass is not valid for special ticketed evening events however you may benefit from reduced rates.
Your Annual Pass gives you free entry to Lincoln Castle and any event day which is run by Lincoln Castle*. Unfortunately your pass does not include free entry to any event ran by a third party hire.
Access to certain areas of Lincoln Castle may be restricted due to adverse weather conditions. Restrictions may also occur during special events.
Opening times and dates may change without prior notice at the discretion of the Lincoln Castle management. Please check the website for details.
Lost or damaged cards will incur a £5 replacement administration fee per card.
Your Annual Pass must be presented to gain entry in Lincoln Castle otherwise full admission will be charged.
If you have purchased your Annual Pass online please present your confirmation email to the Shop or Ticketing Office for the registration of your card.
Castle management have the right to refuse entry and remove annual pass if fraudulent use is suspected where no refund will be given.
*Please check our event listings for validity of annual pass to all Lincoln Castle events.

Trouble with your purchase? Contact Lincoln Castle

lincoln_castle@lincolnshire.gov.uk 01522 554559

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